Don’t Let a Pop-Up Panic You
Recorded on June 22, 2026
Mark was catching up on email when a warning suddenly appeared on his computer screen. “Your device may be infected. Immediate action is required.”
The message included a phone number for technical support and warned that his personal information could be at risk. Concerned, Mark called.
The person who answered sounded professional and reassuring. They claimed to be a technician, walked him through several steps, and eventually convinced him to install software that would allow them to “fix” the problem remotely.
There was just one problem: the warning wasn’t real.
It was a tech support scam.
These scams are designed to create fear and urgency. A pop-up message, text, email, or phone call claims that your computer, phone, or online account has been compromised. The scammer then offers a solution and attempts to gain your trust before asking for payment, personal information, or access to your device.
Once granted access, criminals may steal sensitive information, install malicious software, monitor activity, or make unauthorized charges.
The good news is that these scams often share the same warning signs:
- Unexpected messages claiming your device is infected
- Urgent requests to call a phone number immediately
- Demands for payment to fix a problem
- Requests to install remote access software
- Pressure to act before you have time to think
If you receive a pop-up warning on your computer, don’t call the number provided. Instead, close the browser window and contact a trusted technology provider directly if you believe there may be a legitimate issue.
Most importantly, remember that reputable companies do not use alarming pop-ups, unsolicited calls, or high-pressure tactics to gain access to your devices.
When it comes to fraud prevention, one of the most powerful tools you have is simply slowing down.
Fraudsters rely on urgency. At FineMark Bank & Trust, a division of Commerce Bank, we believe informed clients are better protected. If something doesn’t feel right, pause, verify, and reach out to a trusted source before responding.
