Within any organization, it takes exceptional people to weather a crisis like the COVID-19 pandemic. Our ability to remain focused on our associates, our clients, our communities and our shareholders is driven by FineMark’s entrepreneurial spirit and core values, which include doing what is right, operating with full transparency, going above and beyond, and being genuine and sincere in everything we do.
Throughout these unusual circumstances, we’ve put the safety and well-being of our clients and our associates first. As news of the pandemic began to rise in late 2019, we began drafting and testing an initial pandemic plan. In January 2020, we began to implement that plan and formed a team that met frequently with our leadership group and market presidents.
To allow more than half of our associates to work safely and securely from home, our technology department purchased laptops and equipped them with remote access technology. To reduce potential virus exposure, we designated a core team to work in the bank daily, adjusted our banking hours, and asked our clients to arrange meetings by appointment.
As we work within an ever-changing environment, our commitment to providing the highest level of service has remained uncompromised. Our portfolio managers have been in constant, proactive contact with our clients, answering their questions and addressing their concerns about the virus’s adverse impacts on financial markets.
Despite the many challenges the pandemic has created, FineMark has remained agile and has adapted to meet our clients’ and communities’ needs. No matter what the future may bring, you can rely on us to always put people first, maintain our focus on safety, and deliver exceptional service.